The worldwide CRM software market grew by 13.4% in current USD terms, to $107.5 billion in 2023. Marketing registered the lowest growth at 12.3% ... |
20 февр. 2024 г. · Gartner Research on Forecast Analysis: Customer Experience ... growth driven by increasing market penetration, user adoption and vendor innovation ... |
7 сент. 2023 г. · The customer service and support software market reached $33.5 billion in 2022. The 13.3% year-over-year market growth was driven by ... |
The global customer experience management (CEM) market size was valued at USD 16.91 billion in 2023 and is projected to grow from USD 19.34 billion in 2024 to ... |
Nearly 50% of organizations in a Gartner survey claimed they can track the financial benefits of customer experience (CX) projects, while Gartner's marketing ... |
24 мая 2024 г. · So, where is this revenue growth coming from? A good customer experience leads to your customers spending more. In fact, 86% of buyers are ... |
Over 70% of customer experience leaders struggle to design projects that boost loyalty and deliver results. ; Deliver maximum value to customers ; Establish a “ ... |
17 авг. 2024 г. · 90% of companies are expected to have a Chief Customer Officer or equivalent by 2025 (Gartner). 10. Leadership and CX. 93% of leaders say ... |
5 февр. 2024 г. · Within the next 18 months, 56 percent of service leaders will invest in the customer journey analytics market, finds Gartner. The technology ... |
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