administering and collecting debts shall at all times be just, fair and honest. In the course of administering or collecting a debt, a debt collector shall not.

Always treat debtors fairly and with respect. Never engage in the use of physical force, undue harassment, coercion, trespass, misleading, deceptive conduct or ...

All borrowers (including borrowers who are late in paying or in default) must be treated with respect, dignity, courtesy, and fairness in debt collection.

This Code of Conduct has been drafted based on the Customer Charter guidelines issued by The. Central Bank of Sri Lanka (CBSL) together with the rules set ...

This Code of Practice sets out best practice standards that we expect from our Members to comply whilst carrying out their dunning activities.

A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the ...

Collectors (Authorized loan collection staff) shall meet the borrower in person when such contact is necessary and reasonable as per the level of delinquency ...

All customers (including customers who are late in paying or in default) must be treated with respect, dignity, courtesy and fairness in debt collection ...

How legal action is threatened or taken can, in certain circumstances, amount to misleading or deceptive conduct, unconscionable conduct or harassment. As ...

j) Actively listen to and understand the customers' requirements. k) Collections' interaction should be based on courtesy, fair treatment and persuasion.