25 сент. 2023 г. · 1. "I hear you." · 2. "Thanks for that suggestion. · 4. "Wow — you've overcome a ton of adversity." · 5. "I appreciate that feedback." · 6. "I ...

5 мар. 2024 г. · Here's an example of an empathetic text message: “I apologize for the inconvenience you've experienced. I understand how frustrating this must ...

Writing an empathetic email to customers contacting you with an issue can help to turn their experience around. Here's how to do it, with examples.

1. “If I'm understanding correctly.” · 2. “I'm sorry you had to face this.” · 4. “I appreciate your patience.” · 5. “I would feel XYZ too in that situation.” · 6. “ ...

Tips for Writing an Empathetic Email · Focus on the Customer · Help Them Feel Valued · Put Yourself in Their Shoes · Provide Solutions and Resources · Be Serious, ...

In the following video, Neil Martin of The First Word shares some of his favourite empathy phrases and how to blend them into apology letters and emails.

Sample phrases that show empathy and examples of how to use them to provide better customer service.

Empathy statements are your way of conveying to a customer that you understand the concerns, issues and feelings they're coming to you with.

12 июл. 2022 г. · “Thank you for getting in touch.” Showing appreciation when customers contact you is an excellent way of building an empathetic relationship.