The Intercom Blog is where our team shares insights and lessons about customer service, AI and automation, building product, and more. Intercom on Product · Evolving Intercom's database... · Product & Design · Podcasts

The Intercom team shares their thoughts on design, the lessons they've learned and some carefully picked high quality inspiration and insider tips.

Intercom runs a monolithic Ruby on Rails application, with hundreds of distinct workloads running in the same application across thousands of instances, ...

Intercom helps you build better products. Understand how your product is being used by reaching out to the right users for contextual feedback in your app.

Keep up on Intercom product announcements, company news, and new publications that arm you with the latest insights, from startup advice to sales and ...

Strategies, best practices, and lessons learned from building Intercom's groundbreaking AI-first customer service platform.

Exploring the latest strategies for marketing and sales teams to attract, engage, and retain customers in every industry.

Optimal Workshop helped Intercom to make informed, user-focused changes to the navigation, resulting in a new blog that's easier for readers to use.

Is the AI hype justified, or is there more to the story? Renowned industry analyst Benedict Evans cuts through the noise and reveals what AI really means ...

The complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more.