Why is my card-reader displaying an error message? · CARD ERROR 1, 2 or 3 · CHECK CARD · WRONG CARD · BATTERY LOW or NO POWER · WRONG PIN · LAST PIN TRY · PIN ...

Explore ways to troubleshoot issues with your card's chip and steps to order a new card-reader for online banking. Simple and easy to understand.

Please make sure you have not inserted your NatWest Credit Card by mistake as this will cause the 'WRONG CARD' message to be displayed.

Need help with your card-reader? Card-reader error messages. Select the message your card-reader is displaying to find out what it means.

My card-reader screen is blank or won't turn on, what should I do? · Make sure you have removed the clear plastic strip in order to activate the batteries.

Why is my card-reader displaying an error message? · CARD ERROR 1, 2 or 3 · CHECK CARD · WRONG CARD · BATTERY LOW or NO POWER · WRONG PIN · LAST PIN TRY · PIN ...

This means that there is a problem with your card's chip. Please try the below troubleshooting as this could resolve the card reader issue for you.

If your card-reader displays the message 'CHECK CARD' followed by the message 'REMOVE CARD', the most likely cause is an incorrectly inserted card.

Please check the card is entered the correct way - chip face up and entered first. Please check there's no dust is in the reader.

If you've entered your PIN incorrectly too many times, the card will be locked and unable to be used in the card reader.