28 янв. 2010 г. · 1. A warm and sincere greeting. Use the guest name, if and when possible. · 2. Anticipation and compliance with guest needs. · 3. Fond farewell.

Answer within three rings and with a "smile". Use the guest's name when possible. When necessary, ask the caller, "May I place you on hold?" Do not screen calls ...

Our Gold Standards are the foundation of The Ritz-Carlton. They encompass the values and philosophy by which we operate every day.

All employees are trained to provide six WE CARE steps for communication and interactions with patients: • Warm welcome and personalized greeting.

1 февр. 2015 г. · The company's Gold Standards comprise such aspects as the Credo, the Motto, the 3 Steps of Service, the 20 Basics, and the Employee Promise.

In order to inculcate excellence as the core value at Ritz-Carlton, Schulze created his “20 Non-negotiable Points,” which include going that extra mile for ...

17 апр. 2024 г. · 1. Answer the phone promptly and politely, ideally within three rings. · 2. Identify yourself and your company when answering the phone. · 3.

The Ritz-Carlton Hotel Group requires all employees to be re-oriented annually at the Day 365 orientation and awards meeting. This one day meeting with lunch is ...

Продолжительность: 5:29
Опубликовано: 22 окт. 2022 г.

20 апр. 2024 г. · Effective security measures, such as surveillance systems and trained staff, build trust and demonstrate that the hotel prioritizes guest safety ...