17 окт. 2023 г. · Check out our ultimate list of call center acronyms and definitions to serve as a go-to source for every call center agent and manager. |
Our call center glossary will shed light on some of the important call center terms that will get you up to speed. |
Also known as a telephone/customer service representative (CSR) or Brand Specialist. An agent handles customer interactions and contacts in the call center. |
We've compiled a list of the most popular call center acronyms so you can be prepared before your first day. |
Available time, also known as idle time, is the time spent by agents ready and waiting to take calls. If an agent is logged into the ACD and not engaged in ... Не найдено: tm | Нужно включить: tm |
17 июл. 2019 г. · Are familiar with call center jargon, abbreviations and business slangs? Here's a list of 50 must know call center terminologies to help you ... |
15 июл. 2024 г. · The Average Handle Time (AHA): The Average Handle Time represents the average time it takes for an agent to handle a customer call, including ... Не найдено: tm | Нужно включить: tm |
Automate the manual work, act smarter, respond faster and deliver better customer experiences with our contact & call center solutions. Не найдено: meaning | Нужно включить: meaning |
18 июн. 2018 г. · Average Resolution Time (ART) or Time to Resolution or Mean Time To Resolution (MTTR) is the average time call centre agents take to solve ... Не найдено: tm | Нужно включить: tm |
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